An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package. IT vendors, service providers and value-added resellers (VARs) market their software suites and service bundles under the label solution to promote the idea that purchasing the product will help the customer successfully solve a problem or deal with a complicated situation.

Many vendors, software developers, in particular, refer to all of their individual products as software solutions. For example, a vendor may call its antivirus software a solution because it helps to solve a particular problem.

In a stricter sense, however, an IT solution is an aggregation of products and services, as opposed to a single, discrete product. To accurately be called a solution, therefore, the antivirus software should be bundled with related products, such as a spam filter or backup service.

More recently, cloud computing has further expanded IT solution possibilities. Solution providers now offer customers infrastructure as a service, software as a service and other on-demand offerings. The provider either builds and supports its own proprietary cloud services or resells (or recommends) the services of a public cloud provider. Examples of cloud providers include:

Amazon Web Services - a comprehensive, evolving cloud computing platform provided by Amazon.com.
Google Cloud Platform - a suite of public cloud computing services offered by Google.
Microsoft Azure - Microsoft's public cloud computing platform.
Salesforce Service Cloud - a customer relationship management (CRM) platform for customer service and support, based on Salesforce's CRM software for sales professionals.

Cloud solution providers offer consulting and professional services around one or more cloud platforms, helping customers use public, private and hybrid cloud environments to solve business problems.

DR - Disaster Recovery involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Disaster recovery focuses on the IT or technology systems supporting critical business functions, as opposed to business continuity, which involves keeping all essential aspects of a business functioning despite significant disruptive events. Disaster recovery can therefore be considered a subset of business continuity. Disaster Recovery assumes that the primary site is not recoverable (at least for some time) and represents a process of restoring data and services to a secondary survived site, which is opposite to the process of restoring back to its original place. Disasters are classified into three types: naturals, man-mades, and hybrid disasters. It is believed that the three disaster types cover all disastrous events. No definition of disaster is universally accepted. The four phases of disaster: 1) mitigation; 2) preparedness; 3) response; and 4) recovery. The model helps frame issues related to disaster preparedness as well as economic and business recovery after a disaster.

From data security breaches to natural disasters, you must be a plan in place in case of a catastrophe. Not having a disaster recovery plan in place can put the organization at risk of high financial costs, reputation loss and even greater risks for its clients and customers.

Organizations can't always avoid disasters, however having disaster recovery plans and the preventative measures they include are essential for minimizing potential damage, quickly getting things back up and running, and most importantly preventing disasters in the first place.

A disaster recovery (DR) plan is a formal document created by an organization that contains detailed instructions on how to respond to unplanned incidents such as natural disasters, power outages, cyber attacks and any other disruptive events.

Disaster recovery relies upon the replication of data and computer processing in an off-premises location not affected by the disaster. When servers go down because of a natural disaster, equipment failure or cyber attack, a business needs to recover lost data from a second location where the data is backed up.

Disaster Recovery Service Levels

Tier 0 - No off-site data.
Tier 1 - Physical backup with a cold site.
Tier 2 - Physical backup with a hot site.
Tier 3 - Electronic vaulting.
Tier 4 - Point-in-time copies/active secondary site.
Tier 5- Two-site commit/transaction integrity.
Tier 6 - Minimal to zero data loss.

Disaster recovery is an organization's method of regaining access and functionality to its IT infrastructure after events like a natural disaster, cyber attack, or even business disruptions related to the COVID-19 pandemic. A variety of disaster recovery (DR) methods can be part of a disaster recovery plan.

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